When customer service
is no longer enough
What draws your customers to your business? Consumer expectations are high, competition is fierce and the challenges are many. Does that sound familiar?
How you stand apart
If your answer to "what sets you apart?" is "our service!", André comes right back: "But your competitor told me exactly the same thing." So what actually sets you apart? This talk offers concrete examples, ideas you can apply, and a human approach to turning an ordinary customer into an advocate for your organisation.
From satisfaction to loyalty
Understanding the customer
What really draws customers to your business, beyond price and product.
Standing apart
Why "good service" is no longer enough, and how to create an experience people do not forget.
Taking action
Concrete ideas you can apply the very next day, delivered with a healthy dose of humour and true stories.
And you: who are you at work? What do you bring that your colleagues do not?
André Auger · Speaker
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